Neutral services through the DoD Roster of Neutrals are provided free of charge to DoD organizations.  Roster neutrals are located throughout the world, although not always at every site in which a dispute may arise.  The Office of ADR can coordinate with DoD components, other Federal agencies and the Interagency Shared Neutrals Project to locate an appropriate neutral if a DoD Roster neutral is not available in a specific instance.  If a DoD Roster neutral is not available where requested, DoD Roster and most interagency neutral services can still be obtained free of charge, but the requesting organization must pay associated travel and per diem costs.

DoD Roster neutrals have received approved training in at least one ADR process and have varied subject matter backgrounds.  The majority of DoD Roster neutrals are trained in mediation, although the Roster continues to expand to include neutrals trained in fact-finding, early neutral evaluation, facilitation, arbitration and other dispute resolution processes.